Case Manager Family Services Unit
Department: Clinton County Job & Family Services- Family Services Unit
Report To: Family Services Administrator or Supervisor Employment Status: Full-Time
Classification: Classified (Non Exempt)
Schedule: Monday–Friday, 7:30 a.m.–4:30 p.m. Base Pay Rate: $19.18/hour Probationary Period: 365 Days
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About the Role
The Family Services Case Manager plays a key role in supporting individuals and families in Clinton County by determining eligibility for public assistance programs and helping customers navigate services that promote stability and self-sufficiency. This position requires strong communication, attention to detail, and the ability to work with individuals who may be facing difficult circumstances
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What You’ll Do
· Conduct interactive interviews to determine eligibility for programs such as Ohio Works First, Medicaid, and SNAP.
· Gather and verify required documentation; compute budgets and make eligibility determinations.
· Use the Ohio Benefits system and other software platforms to manage and monitor cases.
· Process case changes, schedule appointments, release medical cards, and respond to alerts.
· Complete family assessments, provide referrals to community resources, and explain program rights and responsibilities.
· Investigate and process fraud cases, overpayments, and underpayments.
· Assess employability, determine work participation requirements, assign work activities, and track compliance.
· Prepare accurate, timely documentation, including reports, forms, narratives, and correspondence.
· Participate in county conferences, state hearings, and court proceedings when required; collaborate with law enforcement when necessary.
· Attend meetings, trainings, and workshops to stay current on policies and procedures.
· Perform other duties as assigned.
Minimum Qualifications
· High school diploma or GED
— Additional Requirements
· Valid Ohio Driver’s License, liability insurance, and reliable transportation.
· Ability to pass background checks: BCI, FBI, SACWIS, BMV, and drug screening.
· Regular, reliable attendance.
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Preferred Qualifications
· Training, education, or experience in public assistance or a related field
· Strong communication and organizational skills
· Experience using computers and software programs
· Basic math proficiency
· Ability to work effectively with individuals in challenging situations
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What We Offer
· Comprehensive benefits (medical, dental, vision, retirement)
· Paid time off & holidays
· Paid training and professional development opportunities
· A supportive team committed to making a difference
How to Apply
Send a cover letter, resume, and 3 professional references to: [email protected] or apply on Indeed.com
Clinton County is an Equal Opportunity Employer. Note: This description is not all-inclusive and may change as needed.
